Please see this page for more information about the sandbox protections settings: To fix the problem on Adobe Acrobat Reader DC version 2019 and above, please go to the Edit->Preferences->Security (Enhanced) page and uncheck the setting that says " Run in AppContainer" under the Sandbox Protections heading.Īfter restarting Adobe Acrobat Reader, you will be able to open PDF files directly from the Windows Client mounted drive again. This cache is usually in the user's Windows local profile by default. As a result, the document will not download from the CentreStack cloud to it's proper local cache. The cause of this error is an Adobe Acrobat enhanced security setting that forces documents to open in a sandbox. Error # 2 happens if your access point is a local IP address, or the localhost domain. I believe error #1 happens if your windows client access point is an external IP address or website URL. The disk containing this file is not available. Access Denied.Ģ-There was an error opening this document. This article is applicable to you if you are getting one of the following error messages when attempting to open a PDF file from the Windows Client mounted drive.ġ-There was an error opening this document.
Sometime in early 2019, Adobe released an Adobe Acrobat Reader DC update that disrupts some users of the CentreStack Windows Client.
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